Terms and Conditions

  1. Pawfect Companions do not offer services on Bank Holidays.
  2. Pawfect Companions must be informed of any behavioural problems with dog(s) at the time of the booking. Failure to do so may result in your contract being terminated.
  3. Pawfect Companions will care for your dog as if it was one of our own. Whilst we will make every effort to ensure your dog is well looked after in your absence Pawfect Companions cannot be held liable for any loss, injury or death to a dog either inside or outside of the home whilst in our care. The Owner is responsible for any veterinary bills, no matter how they are incurred, whilst their dog is in our care.
  4. As required by the Date Protection Act 1998 we follow strict security procedures and take appropriate measures to ensure that the information about you is not disclosed to a third party without your permission and to prevent unauthorised access to it.
  5. As required in the Dogs Act 1871 its an offence if a dog is dangerous and not kept under proper control so we cannot accept any booking for badly behaved or aggressive dog(s), Pawfect Companions reserves the right to terminate the contract at any time and with immediate effect if the dog does not respond well to the walker(s) and/or other dogs. If we are dog sitting and your dog poses a danger to the health or safety of a member of staff, they will notify the owner immediately of the problem and determine whether the owner will return or if your dog will need to be placed in a kennel with all charges sent directly to the owner.
  6. If owner plans to lengthen their trip they must telephone Pawfect Companions a minimum of 12 hours in advance to enable us to reschedule your visit.
  7. If you have specified that you would like your dog walked off the lead and he/she does not respond to recall every effort will be made to retrieve them. Should they not return within 30 minutes Pawfect Companions will notify you, the owner, and it will become your responsibility to retrieve your dog.
  8. We are not liable for injuries or illness that any dog may incur while in our care. The owner is responsible for any vet bills that are required if any accidents occur.
  9. If a medical emergency arises, Pawfect Companions will make every effort to contact the owner but if time is of the essence the owner authorizes Pawfect Companions to seek medical services at the closest vetinarian hospital. Owner agrees to reimburse Pawfect Companions all services rendered by vetinarian in accordance with owners’ wishes.
  10. All owners must supply their dogs’ food and medication with instructions if requested.
  11. Owners must be responsible for their dog to be wormed and all vaccinations are up to date.
  12. As required by the Control of Dogs Act 1992, all dogs in a public place must wear a collar with the owners name and address on. Owners must supply Pawfect Companions with their own leads or harnesses or muzzle if required.
  13. Payment can be made by cheque, cash or direct debit as required. Owner understands this contract and takes responsibility for prompt payment of fees.
  14. Pawfect Companions is authorized to walk the dog outlined in this contract.
  15. In the event of personal emergencies or illnesses, Pawfect Companions will notify client as promptly as possible and fees for missed walks will be reimbursed.
  16. As required in the Dangerous Dogs Act 1991 it is against the law for a dog to be ‘dangerously out of control’ in a public place, the owner is responsible for any costs/payments due to bites. If a bite occurs and Pawfect Companions is responsible for reporting it to authorities.
  17. If a problem arises such as fire, break in, dog destroying house etc. we will make every effort to contact the owner and follow their instructions. Pawfect Companions cannot be held responsible for any damage caused by pets to your home.
  18. Owner authorises this signed contract to be valid approval for future services of any purposes provided by this contract permitting Pawfect Companions to accept telephone reservations for service and to enter the premises without additional signed contracts or written authorisation.
  19. Pawfect Companions do not take bitches in season on walks but we can offer a home visit.
  20. The owner will either ensure that access is given to Pawfect Companion to collect the dog (s) from the agreed address at the agreed times or give us a key to the place where the dog is kept. Pawfect Companions will use the key to collect and return the dog(s) and for no other purpose and will keep it safe and will return to the customer on demand.
  21. The owner will inform Pawfect Companions of any characteristics of the dog(s) which needs to be known for handling and care of the dogs.
  22. Pawfect Companions will inform the owner of any incident that may occur.
  23. Pawfect Companions will keep the dog(s) on a lead whenever out of the house unless written consent is received from the owner. Pawfect Companions will take care so far as is practicable both that the dog(s) is not a nuisance or a danger to anyone or any other animals and that no harm comes to it.
  24. The owner agrees to notify Pawfect Companions of any concerns within 24 hours of their return.
  25. In the case of an emergency or inclement weather the owner authorises Pawfect Companions to use their reasonable judgement for the care and wellbeing of my dog(s) or house.
  26. The owner understands that Pawfect Companions can terminate this contract if my dog becomes a threat to the safety or health of Pawfect Companions or the community due to aggressive behaviour.
  27. Owner is to notify Pawfect Companions if anyone else has keys or access to the owners property other than Pawfect Companions during the time Pawfect Companions is caring for their dog(s). Pawfect Companions cannot be held liable for damage done by other key holders with access. In addition pawfect companions shall not be held liable for damage done by dog(s) to either the interior or exterior of home when pawfect companions are not present.